CareFirst Connect

CareFirst Connect for Groups 1-50
Benefit Management Made Easy

CareFirst Connect gives HR Administrators access to a comprehensive suite of tools and reports that streamline new hire and Open Enrollment, manage daily tasks, and more. Detailed reports can be generated on-demand, allowing you to view benefit changes in real-time. CareFirst Connect automates the benefits administration process, by replacing cumbersome manual processing and stacks of paper forms with a single Web-based platform.

CareFirst Connect screens

We understand that finding ways to be more efficient is as important as ever. That’s why we offer CareFirst Connect, an online tool that enables you to easily manage benefits enrollment with the help of tools such as custom reports, billing reconciliation, and much more!.

Employees can:

  • Maintain personal information
  • View important benefit information
  • Specify language preference
  • Filter and compare plans based on employee eligibility
  • Compare plans
  • Make initial and open enrollment elections
  • Initiate changes to benefits throughout the year
  • Update beneficiary information
  • Maintain Primary Care Provider information
  • Watch educational videos
  • Manage account information

HR Administrators can:

  • Make benefit elections or corrections for employees
  • Change employee and dependent demographic information
  • Cancel employees’ benefit elections
  • Approve benefit elections or changes made by employees
  • Add, terminate and rehire employees
  • Manage login IDs or passwords
  • Run census, benefit and change history reports
  • Access earnings information
  • Edit benefit dates
  • Change an employee’s categories

Carrier Representatives can:

  • View HR and member roles to see the application from their perspective
  • Review employer group setup information
  • Initiate an enrollment or demographic change at member’s request
  • Troubleshoot and research issues with a particular member
  • Approve elections that were held for carrier approval

Brokers can:

  • Access all employer groups assigned to agency or agent
  • Make benefit elections or corrections for employees
  • Change employee and dependent demographic information
  • Cancel employees’ benefit elections
  • Approve benefit elections or changes made by employees
  • Add, terminate and rehire employees
  • Manage login IDs and passwords
  • Run census, benefit and change history reports
  • Access earnings information
  • Edit benefit dates
  • Change an employee’s categories

Employee Self-Service

CareFirst Connect is a self-service tool that allows employees to enroll in benefits online. Its One-Thought-Per-Screen design makes it simple for employees with all levels of computer experience and expertise. With CareFirst Connect employees can compare plan options, ask questions and watch videos to learn more details about their benefits – all in one secure, online location.

View and Pay Bills Online with eBilling

eBilling is CareFirst's Web-based bill presentment and payment tool. eBilling makes managing your monthly invoices efficient and convenient by offering an easy, secure online payment experience. As a Web-based tool, eBilling is available 24 hours a day, seven days a week, without any software or programs to download.

eBilling Features:

  • E-mail notification of new invoices
  • Consolidated viewing option
  • View and/or pay multiple plan and product bills
  • Payment tracker
  • Status indicator
  • Daily processing of electronic payments
  • Search functionality
  • Reporting capabilities
  • Roster reports
  • Adjustment details
  • Integration with enrollment system
  • Print invoices
  • Set up automatic, recurring payments
  • Brokers can view, pay, print invoices, and generate reports for an entire book of business