April 20, 2018 | By Whitney Cwirka

In June 2016, Benefitfocus held its first ever Open Enrollment (OE) Success Week, an event for its newly-formed Customer Success Organization (CSO). As the now third-annual event approaches during the week of April 23, 2018, I sat down with Annmarie Fini, Senior Vice President of Customer Success, to learn more about the unique open enrollment planning event and what it means to Benefitfocus.