Sharing the Love from Open Enrollment 2018

Sharing the Love from Open Enrollment 2018

Executing a smooth and successful open enrollment requires hard work leading up to, during and after the event. That's why, when it comes to the technology benefit teams rely on to help them, it's important to work with a vendor that can be more than just a vendor, but a strategic partner focused on continual improvement of open enrollment processes.

When it comes to open enrollment for our customers, we aren’t satisfied with the status quo. Our philosophy of putting customers at the heart of everything we do, and striving for a world-class experience across every aspect of the customer journey, leads us to continually improve how we work with our customers to help them accomplish their goals.  

It starts with technology and tools like our reservation system, which lets customers select their preferred time to run open enrollment while we plan the right resources, or dashboards that provide customers visibility into how their data is progressing throughout the open enrollment period.

But the key ingredient to success is the partnership between our customers and their Benefitfocus Customer Success Managers. Our associates understand the pressure customers are facing during open enrollment and work as a consultative resource focused on open enrollment planning and helping customers take advantage of their technology investment.

Celebrating Successes

We love hearing from our customers, and we also love celebrating when we’re helping those customers achieve successful open enrollments. In fact, Celebrate is one of our core values. So, as we come out of Open Enrollment 2018, we’re taking some time to celebrate the successful season.  

Here are just a few of the things we heard from our customers as feedback on Open Enrollment 2018:

"This is my 10th OE that I’ve managed from start to finish...this was literally the smoothest one that I’ve had."

"I just wanted to take a moment and thank you for all your hard work preparing and configuring our system for open enrollment. …It's only day 3 of open enrollment but so far it's the smoothest year yet."

"My relationship with our Benefitfocus team is lit! Everyone we have worked with has provided a great experience. They are truly an extension of my benefits department."

"We chose Benefitfocus from its competitors as it appeared to be very user friendly. We were correct in doing so. Earlier this year was our first open enrollment and we had no complaints from our members regarding the system. We were assigned a wonderful Customer Success Manager…that goes above and beyond for us."

We believe there is a better way to serve our community, partners and the millions of individuals on our platform. Want to find out the score of your overall benefits strategy? Take this free assessment to find out!