Benefitfocus Keynote Address - Transforming the Employee Benefits Experience
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One Place 2019 Keynote: Improving Lives Across the Benefits Value Chain

It was an exciting time to be part of the Benefitfocus Community this morning as President & CEO Ray August took the stage to deliver the annual One Place Keynote Address that kicks off the three-day conference. This year was particularly special with the conference returning to the company's hometown of Charleston, SC. As Ray welcomed attendees and specials guests, including South Carolina Governor Henry McMaster, South Carolina Treasurer Curtis Loftis, and Charleston Mayor John Tecklenburg, he defined the role Benefitfocus plays in the benefits ecosystem: to be the platform that connects consumers, employers, brokers, insurance carries and product suppliers so that everyone wins. 

Benefitfocus leaders followed Ray with announcements that solidified how the platform is expanding to fulfill that role:

Introducing BenefitSAIGE™

BenefitSAIGE is the Artificial Intelligence Engine that is woven into the fabric of the BENEFITFOCUS® Platform. Powered by Benefitfocus Data Interchange, BenefitSAIGE leverages industry-leading data accuracy and AI technologies to constantly listen and learn from the billions of interactions and transactions on our platform. This ultimately makes it easier for consumers to enroll in the benefits they need and for employers, brokers and carriers to put the right benefits in front of employees.

Additionally, BenefitSAIGE powers BenefitsPlace Insights, which allows carriers, product suppliers and brokers to tailor communications and campaigns through BenefitsPlace to specific segments of employer customers and employee populations. BenefitsPlace Insights also provides employers with robust interactive tools to learn about their workforce population and improve benefit interactions.

Improved Consumer Support in the Moments that Matter

The shopping experience on the Benefitfocus Platform got even more consumer-friendly with personalized recommendations and an intelligent virtual assistant. Powered by BenefitSAIGE, Smart Moments sends automated notifications with recommended benefit options based on determinations by the broker and employer as to product availability, employee demographics, utilizations and claims data, and can be enabled via SMS text, email and push notifications through the Benefitfocus App

New & Improved Mobile Experience 

A new version of the BENEFITFOCUS® App has launched with all-new features that make it easier for employees and consumers to stay connected to their benefits. The redesign of the app also introduced Benefitfocus Wallet, which allows employees to pay for benefits directly using a credit/debit card or bank account through the app. Insurance cards and product information is stored within the Benefitfocus Wallet, so employees can keep the voluntary benefit products they've selected, even if they leave the company. 

And with the BenefitsPlace catalog expanding to include property insurance options in addition to more voluntary and specialty products, consumers can seamlessly connect to the benefit products that are most relevant to them at any point in time from any device.

Click here to dive deeper into all of the One Place announcements.