Companies often assume that employees have the ability to leave their emotions behind when coming in for work. However, employees' work performance is often largely related to the interactions they have before stepping into the office. Research shows that employees who were happy at the start of the work day were found to stay that way as the day progressed. Positive moods lead to more effective service provided on subsequent calls and interactions with clients. Employees who came to work miserable felt worse after interacting with customers, leading to more than a 10 percent decline in their productivity.
It is important to acknowledge and try to counteract the negative moods that employees may bring with them to work. Reinforcing good moods or minimizing negative thoughts can make a significant impact on productivity and quality of work. Ways to incorporate positive transitions at the start of the workday could be:
- Allowing employees time to socialize before getting down to work
- Supplying squeeze balls or Slinkies during meetings
- Leaving warm cookies or snacks in the break room
- Sending motivational emails
Bosses who pay attention to the moods of their employees and show flexibility in how they respond play a major role in workplace morale. Creating an office culture that encourages a positive start to the day will affect the short and long term performance of the company.
Does your company make efforts to boost employee esteem before beginning the day?