Working Smarter, Not Harder: Transparency in Benefits

An organization’s benefits program plays a vital role in safeguarding the wellbeing of its employees. How well the benefits program plays that role depends largely on how engaged employees are in their healthcare. And how engaged employees are in their healthcare depends largely on how much transparency exists in the benefits program. Lack of visibility – both for employees and for administrators – severely limits an organization’s ability to foster a culture of wellness.

Rush University Medical Center realized that its paper-based benefits administration system was inhibiting transparency. The benefits team was so bogged down in manual data entry, it did not have the capacity to take a step back and evaluate the performance of Rush’s health plans and wellness initiatives. There was no easy way to understand participation and utilization, and that made it very difficult to develop more effective benefits strategies for the future.

Employees were going on little information, as well. Not only did they lack sufficient resources to help them understand their options and make smart decisions during enrollment, Rush employees couldn’t readily see what benefits they had selected the previous year. They couldn’t be engaged in their healthcare because they didn’t know what their benefits were doing for them – or could do for them.

Learn how Rush was able to boost transparency and engagement in its benefits program, and drive more informed decision-making.