Customers are at the heart of everything we do

The largest benefits community inspiring innovation.

 

900+ Large Employers

Rely on Benefitfocus Solutions and Services.

50+ Insurance Carriers

Rely on Benefitfocus Solutions and Services.

Brokers & Consultants

Partner with Benefitfocus.

20 Million+ Consumers

Enroll in benefits through the Benefitfocus Platform.

1,500+ Data Exchanges

Are supported on the Benefitfocus Platform.

100+ Benefit Types

Are supported on the Benefitfocus Platform.

A Year in the Life of a Benefitfocus Customer

Customers are at the heart of everything we do. It’s not a mantra, it’s a core principle that’s embedded in every milestone of our customers’ journey. How does that come to life?

Hear from our customers on how Benefitfocus made the difference

  • Business requirements can be complex, but not when you partner with Benefitfocus. The Requirements Navigator centralizes and automates version control of customers’ business requirements to streamline renewals and improve data quality for open enrollment.

  • Our customers and customer success managers work together to simplify benefits administration and maximize the power of the technology.

  • Through the One Place 365 customer engagement portal, Benefitfocus customers have a central hub to communicate with their support team and each other to drive efficiency and innovation.

  • Tops Markets shares how the platform partnership introduced a new level of ease and convenience that helped them deliver a smooth open enrollment.

  • What does open enrollment success mean to you? For ViaQuest, it meant being able to show employees the benefits they offer and for them to not only understand the value, but best leverage them for their needs.

  • With Benefitfocus, you have dedicated support that stays actively involved in helping you succeed – not only in leveraging our technology, but also connecting you with the broader customer community.

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Our Continuous Customer Success Investment

Benefitfocus’ Commitment: To be a world-class company where our associates flourish and our customers prosper.

Our customer success model is grounded in providing an end-to-end customer experience with support that stays actively involved in helping you succeed.

That’s why we invest in the people that shape that experience - our associates. An investment in our associates is an investment in our customers.

Our associates are relationship builders, technical experts and behind-the-scenes masters working on exceeding customers’ needs.

Tailored training, growth opportunities and professional development activities contribute to associate learning and living our core principle of putting customers at the heart of everything we do.

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