As a one-woman team managing benefits for Flanders Corporation’s 1,000-plus employees, Machelle Bell had her hands full.
With a largely mobile workforce scattered across the country, Bell constantly had to track people down to make sure they completed their enrollment, which was done with pen and paper. Because Flanders has five different insurance carriers, Bell would then have to go to five different websites and input the employees’ elections only to turn around and put the information into the company payroll system. It was a lot of paper, a lot of hours and a whole lot of stress.
The overwhelming manual processes prevented Bell from developing the Flanders benefits program like she wanted to. Many Flanders employees needed more help understanding their benefits (so they could make better decisions), but they weren’t getting it, and Bell just couldn’t provide one-on-one phone support to everyone. Meanwhile, the Affordable Care Act (ACA) necessitated taking a closer look at plan offerings, but that wasn’t happening, either. Bell was simply stretched too thin to take care of everything.
Flanders selected BENEFITFOCUS® Marketplace to help alleviate Bell’s administrative burden and drive a more effective benefits program.
With the Marketplace’s intuitive task management tools, enrollment at Flanders has become a much smoother process. “I did my happy dance when we went to Benefitfocus,” said Bell. “Now, everything is streamlined, everything is at my fingertips.” In just a few simple clicks, she can see which employees have enrolled, send reminders to those who haven’t, approve elections, and automate the process of sending information to the insurance carriers and the Flanders payroll system.
Through the Marketplace’s Communication Portal, Flanders employees are getting the level of decision support Bell always wanted them to have. The portal allows her to reach the entire workforce, regardless of time or location, with educational video and personalized messaging, keeping employees informed and engaged in a convenient manner. The Marketplace’s mobile-friendly design has been especially helpful for Flanders’ on-the-go employees, who can now access benefits information on their smartphones and tablets.
Bell sees Benefitfocus as an extension of herself, both in the functionality of the Marketplace and in the level of customer service she has experienced. “My account manager knows Flanders inside and out,” she said. “If I have a problem, he’s there, and if he hasn’t heard from me in a while, he’ll even reach out to check in and see if there’s anything he can do for us. It’s like we’re family.”
Now, Bell feels confident in the future of the Flanders benefits program. With Benefitfocus by her side, she’s no longer bogged down in paper processes and questions from employees. Instead she can look forward and focus on strategic initiatives, without worrying about smaller things slipping through the cracks.