As a leader in the medical field, Rush University Medical Center is dedicated not only to the health and wellbeing of its patients, but also to the health and wellbeing of its employees. The organization’s benefits program plays a vital role in that mission, and HR leadership strongly believes that employees need to be engaged and involved in their healthcare. But with a primarily paper-based enrollment and administration process, Rush’s ability to foster a wellness-oriented culture was severely limited.
According to Rush benefits manager Lori Rudnicki, the main problem was a lack of visibility. “When we had paper enrollments, we had no real ability to see precisely what was going on with our plans,” she said. “We couldn’t readily know who selected what and when, and that made it very difficult to strategize for the future.” The benefits team had very little capacity to strategize anyhow, with manual data entry consuming a significant portion of their time.
A lot of work time also had to be spent answering questions from employees, who were going on little information, themselves. Not only did they lack sufficient resources to help them understand their options and make smart decisions during enrollment, Rush employees couldn’t even see what benefits they had selected the previous year. If they wanted to know, they had to call or stop by the HR office, where an administrator would then have to dig through a file cabinet to pull up the records.
As a leading healthcare organization that uses the latest, most advanced medical technology to care for its patients, it only made sense for Rush to also use the latest, most advanced benefits technology to care for its employees.
Rush selected BENEFITFOCUS® Marketplace to boost transparency and engagement in its benefits program and drive more informed decision-making.
With the Marketplace’s self-service employee benefits portal, Rush workers now have instant, on-demand access to all of their benefits information throughout the year. Comprehensive communication tools – including educational videos, targeted email and text messaging, and a mobile app – give employees a convenient, effective new way to learn about their benefits and how they can best use them. Through the portal, Rush has been able to give a voice to its wellness program and drive participation in initiatives aimed at making employees healthier and reducing claims expenditure.
Speaking of saving money, Rush is also taking advantage of BENEFITFOCUS® Core Analytics to more easily monitor where the company’s healthcare dollars are going, so the company can develop more effective benefits strategies for the future. Integrating data from medical claims, member eligibility and prescription claims into a simple dashboard view, Core Analytics allows Rush administrators to monitor plan trends, evaluate plan performance and determine the effectiveness of its wellness initiatives. “Benefitfocus is helping us all work smarter, not harder,” said Rudnicki, speaking for employees, as well. Through Core Analytics, individual claims data can be incorporated into the Marketplace’s enrollment experience. Now, Rush employees can predict costs based on expected usage. Plan comparison tools help them arrive at a decision that makes the most sense for their health and financial situation.
“At the end of the day, your health and your family is what’s important,” said Rudnicki. “Benefitfocus understands that, they’re passionate about it, and their technology is built for it.”