Public and private exchanges offer employers and consumers viable alternatives for purchasing coverage

What do you need to do to remain competitive amidst this disruption?

Develop an omni-channel distribution strategy

From quote-to-card and renewals to monthly billing, your customers demand more convenience and a seamless experience across all channels when it comes to their insurance, including their interaction with brokers. Brokers need on-demand access to relevant information so they can better serve customers and meet these expectations. You need to create a consistent experience that simplifies the process for all stakeholders and drives efficiency so you can boost sales and customer satisfaction. 


Beware of walled gardens

As employers address new regulations and demand for more choice, benefits management grows more complex. Employers are willing to pay for new services and solutions that can reduce administrative costs and risk of non-compliance. Flexibility and interoperability are the new baseline for a successful private exchange. 


Create the best digital footprint

Customer loyalty is dwindling as the digital world offers more options than ever before. And each customer will vary in their level of digital demands as well as their health needs. You have to create an online experience that is simple and easy to navigate while delivering the right information to the right person when they need it the most. 



Learn how consumerism is transforming the benefits landscape. This panelist discussion, which includes industry experts from Forrester Research, Inc., Inflexion Advisors, PlainsCapital Corporation and Benefitfocus, offers insight into this important trend in benefits.