March 26-28, 2019

Charleston, SC

Charleston Gaillard Center






Industries Represented



A world-class event in the world's #1 city

Pre-Early Bird


Through September 30, 2018

Save $500 on a full-access pass to One Place 2019 when you act now and register early!



October 2018 - January 2019

Register by the dates listed above and save $300 on your full-access pass to One Place 2019!

Full Conference


February 2019 and beyond

Don't miss out on all the action One Place 2019 has to offer. Get your full-access pass before it's too late!

Why attend?

ceu courses

hands-on learning

exclusive strategy sessions

fun networking events

community roundtable

world-renowned setting

celebrate community

engaging guest speakers

game-changing announcements

March 25, 2019

Breakout Sessions
Session topics and times are subject to change as new agenda items are announced.


Experience Tracks

Topic Tracks

5:00 pm to 8:00 pm

Welcome Reception & Sponsor Expo

Check in, get settled and enjoy a drinks & dinner on us. Network with other conference attendees, get to know your peers and hear how they’re approaching the ever-changing benefits landscape.

Location: Charleston Gaillard Center | 95 Calhoun St, Charleston, SC 29401

March 26, 2019

Breakout Sessions
Session topics and times are subject to change as new agenda items are announced.


Experience Tracks

Topic Tracks

9:00 am to 10:30 am

One Place 2019 Keynote Address

Ray AugustPresident & Chief Executive OfficerBenefitfocus

Join Benefitfocus President and CEO Ray August, along with guests from the Benefitfocus team and community, to kick-off One Place 2019 and learn how our powerful network of employers, brokers, insurance carriers and specialty-product providers are revolutionizing the benefits industry and consumer experience through the Benefitfocus Platform.

10:30 am to 11:00 am


11:00 am to 12:00 pm

Voluntary Benefits: Expanding Choice with Administrative Ease

Employees want more choice in benefits. Employers want to offer benefits that protect their employees physically, emotionally and financially. Voluntary benefits have become a valuable answer, but how do you make sure the offering matches the need? This panel will discuss high-risk areas for employees and how to identify the right mix of health, wealth and lifestyle benefits that can protect them. You’ll also learn how BenefitsPlace is enabling employers to design a comprehensive benefits strategy that offers greater protection without adding administrative burden.

Using Data to Drive Decisions for OE and Beyond

Employers are walking a fine line these days. They're in a high-stakes balancing act of addressing the health and well-being needs of an increasingly diverse workforce, while keeping health care costs under control. In this session, you’ll learn how BENEFITFOCUS® Advanced Analytics enables employers, brokers, advisors and third-party administrators to make data-driven decisions for their benefits strategy, including health and wellness initiatives and medical plan design.

Communication Roundtable: Marketing Your Benefits All Year Long

For most organizations, open enrollment only happens once a year. But life happens 24/7/365, and employees' needs and concerns change. How do you make sure your employees remain aware of the various benefits you provide, so they can have peace of mind during the moments that matter? Join your peers in this roundtable session led by Benefitfocus marketing professionals to discuss ways you can stay connected to employees all year long.

12:00 pm to 1:45 pm

Lunch and Sponsor Expo

1:45 pm to 2:45 pm

The State of Employee Benefits 2019

Learn what our latest research says about the evolution of workplace benefits to align with consumer needs and expectations. In this panel discussion, we'll dive into some of the key findings from our 2019 State of Employee Benefits report, which looks at availability and participation trends for a variety of benefit products, based on actual enrollment data from the Benefitfocus Platform.

2:45 pm to 3:00 pm


3:00 pm to 3:45 pm

The Insider's Guide to OE Success: Stories from Your Peers

In this interactive panel discussion, your peers share their stories on how they've achieved open enrollment success by optimizing the employee experience. Hear how they’re leveraging the Benefitfocus Platform to not only deliver a holistic benefits package that meets the needs of their unique workforce, but also to educate their employees so they understand the value of the different benefit offerings.

Benefitfocus Broker Super Session

Following the Keynote Address, join Benefitfocus leadership team and representatives from our Customer Success and Product Management teams to dive deeper on what the keynote announcements mean specifically for you. You’ll walk away with insights into how Benefitfocus is empowering brokers to maximize their client relationships. This super session provides you the opportunity to get insight into how our team works to support you and give you a chance to make connections with your peers.

Bringing the Platform to Life: A look into Benefitfocus’ User Experience Program

Ever wonder how Benefitfocus develops our platform and products? The Benefitfocus user experience team invites you to gain insight into product development during this session. You’ll get an inside look at how we use consumer research to inform our decision-making and design process, plus learn about all of the ways you can have a direct impact on shaping the products you use every day.

3:45 pm to 4:00 pm


4:00 pm to 5:00 pm

Start with Why

Any person or organization can explain what they do, some can explain how they are different or better, but very few can clearly articulate why. The WHY is not about money or profit — those are results. The WHY is the thing that inspires us and inspires those around us.

Examples like Martin Luther King, Jr. and the Wright Brothers prove that great leaders think, act, and communicate in the exact same way — and it’s the complete opposite of what everyone else does. The Golden Circle is a framework upon which organizations can be built, movements can be lead and people can be inspired. And it all starts with WHY.

6:30 pm to 10:00 pm

Evening Party

Location: USS Yorktown | 40 Patriots Point Rd, Mt Pleasant, SC 29464

March 27, 2019

Breakout Sessions
Session topics and times are subject to change as new agenda items are announced.


Experience Tracks

Topic Tracks

9:00 am to 10:00 am

Delivering on the Moments that Matter

Join Ken Haderer, EVP, Global Operations, for a look at how we’re turning strategy into action and delivering on a better consumer experience. We’ll share a closer look at how we’re helping the benefits community drive engagement during the moments that matter throughout the year, as well how we can partner together to for a successful open enrollment. We’ll also celebrate our Community’s accomplishments from the past year by announcing our 2019 Celebrate Community Award winners in this can’t-miss session!

10:00 am to 10:15 am


10:15 am to 11:15 am

Decoding HR & Benefits Technology Terminology

Did you feel lost in translation in your last technology vendor evaluation? You’re not alone. Join this session on the different vernacular that exist across the HR and benefits technology space. You’ll learn how the same words can take on multiple meanings during the technology evaluation process and what questions to ask to avoid misinterpretation.

Thinking Mobile First for Benefits Engagement

The world is mobile with employees relying on smartphones for access to nearly everything in their daily lives. Why should benefits be any different? As the first to introduce mobile enrollment capabilities, Benefitfocus continues to invest in technology featuring a mobile-first design and our native mobile app. Join this session to get an in-depth look at how these investments are enhancing the consumer experience, how your peers have had success with mobile adoption and how you can keep employees engaged in their benefits using mobile. 

Jumpstart to Individual Why Discovery

Note: Attendees of this session should have attended the Start with Why General Session on Tuesday afternoon.

Often one of the biggest challenges to anything in life is getting started. During this session, attendees will get into action and accelerate their own Why Discovery. Matt Dunsmoor will lead participants through the first stages of the Why Discovery process, which includes gathering stories – the basis of everyone’s WHY. This will help people draw out the unique contribution and impact they make in the world when they are at their natural best. Participants will see a live demo before working together. The Igniter will show how to dig into stories to find the real meaning and significance behind them. Equipped with these skills, participants will leave having achieved a head start on the Why Discovery process and will be primed to follow it through.

11:15 am to 1:00 pm

Lunch and Sponsor Expo

1:00 pm to 2:00 pm

HR for a Disrupted World

Lucy AdamsCEODisruptive HR

HR is trying to tackle old problems, while facing the challenges of a disrupted world. What can teams do to positively disrupt their own profession? Since the launch of Disrupted HR, co-founder Lucy Adams has been passionately leading companies to a new way of thinking about the role of HR. After holding senior-level HR roles in a variety of sectors, including her most recent at the BBC, Lucy grew frustrated and decided to combine her strategic and operational HR expertise with a fresh but practical approach. In this session, Lucy will offer fresh insights and innovative practices around topics like the employee experience, consumerization of HR and putting the “human” back into human resources.

Industry Evolution: How Medical Carriers Can Meet Consumer Demands

Medical benefits are the anchor to all benefits for the consumer. But evolving consumer expectations mean that medical carriers must look for new ways to retain business. With a technology solution that supports curated benefits packages, medical carriers can provide protection for a consumer in all stages of life, whether that’s providing a way to purchase gap protection or student loan assistance. Join this session to learn how Benefitfocus is helping medical carriers meet the market demands of the consumer.

2:00 pm to 2:15 pm


2:15 pm to 3:00 pm

Taking the Consumer Experience to the Next Level

Demographic shifts are changing the workforce and employees' expectations around the experience with technology and service. In this panel discussion, you’ll hear from Benefitfocus carrier customers on how they're taking a more consumer-centric approach to engage their members, including mobile access, digital ID cards and data-driven design.

Customer #1: How to Create a World-Class Benefits Experience

Benefits teams today face a massive challenge. They often have fewer resources than they did just a few years ago; however, they also recognize the imperative to evolve their benefits strategy and communication to meet the needs of employees. In this session, Benefitfocus Director of Benefits and Wellness Misty Guinn will share the steps she took to create a world-class benefits experience for Benefitfocus associates, including the tools and services that helped along the way.

Interactive Workshop: Shape the Future of Benefitfocus Products

Be a part of the product development process by joining this interactive session lead by Benefitfocus’ user experience team. You’ll see how our research methodologies come to life as an active participant in this guided discussion focusing on year-round benefits communication. Plus, you’ll leave with ideas on how to apply this process in your own role.

3:00 pm to 3:15 pm


3:15 pm to 4:00 pm

HR Innovation & Leadership: Strategies to Benefit Your Employees

Today’s employers are looking for new ways to add value to the employee experience. Hear from a panel of Benefitfocus employer customers that are on the cutting edge. You’ll learn more about the innovative strategies they’ve put in place to improve the lives of their employees, including around areas like wellness, communication, and benefits that increase employee engagement and satisfaction.

What Today’s Employers Want Carriers to Know

How are employers engaging carriers today? How would they like to see the relationship and services strengthened? Join this panel discussion to hear directly from employers and their brokers on how they view important issues influencing benefits program design, including everything from the business to program costs to workforce needs and more. They’ll share how they’re thinking about balancing cost and value, the strategies driving changes to their benefit programs, and the expectations they have of carriers to help them innovate their benefit program options.

Product Showcase: Technology Tips & Tricks from Your Benefitfocus Peers

Year after year, you face the same challenge - to deliver the right benefit offerings while educating employees and keeping costs in check. In this session, Benefitfocus customers will showcase how they’re using the Benefitfocus Platform in innovative ways to successfully accomplish those goals. From communication tools to data-driven plan design, you’ll gain knowledge on the Benefitfocus products that can help you achieve your goals.

4:00 pm to 4:15 pm


4:15 pm to 5:15 pm

Gravity-Defying Leader: Innovative Approaches to Hyper-Growth Leadership

Josh LinknerCEOHyper-growth

With disruptive forces assaulting business from every direction, creativity has been labeled the single-most important business attribute. To succeed, leaders must be focused on creating a resilient culture where everyone’s engaged; a torrent of fresh, creative ideas needs to flow from every level of the organization. Top leaders then employ a secret weapon: a systematic approach to selecting and launching the ideas that will best drive growth and innovation. Josh Linkner weighs in with a fresh perspective on this critical leadership challenge. A highly successful serial entrepreneur and now a tech investor, Linkner shows leaders how to employ his simple but effective framework to ramp up the creativity and identify/launch ideas that will break through and defy gravity.

March 28, 2019

Breakout Sessions
Session topics and times are subject to change as new agenda items are announced.


Experience Tracks

Topic Tracks

8:00 am to 1:00 pm

One Place 2019 Campus Day

Join us at the Benefitfocus offices on Daniel Island for the final day of One Place 2019. What better way is there to end your time in Charleston than by touring our campus, meeting with your Benefitfocus team and sharing in some final networking time with your peers? Shuttles will be available to take you from your hotel to our campus and to the airport when it's time to leave.

Location: Benefitfocus Daniel Island Campus | 100 Benefitfocus Way, Charleston, SC 29403

See y'all in Charleston

Soak up the southern charm of Charleston's historic district and marvel at the preserved beauty as you experience the city's most elegant venues.

charleston landmark

Ready to visit the city voted #1 in the world?