One Place 2019 Announcements

Benefitfocus President & CEO Ray August along with special guests revealed significant platform enhancements at One Place 2019 that illustrates the transformation we've initiated to deliver a more intelligent benefits experience for consumers, employers, brokers, advisors, carriers and partners:

Meet BenefitSAIGE™


Introducing the industry’s Superior Artificial Intelligence Guidance Engine, BenefitSAIGE. Exclusive to BENEFITFOCUS® MarketPlace, BenefitSAIGE leverages AI technologies such as rules-based systems, robotic process automation, machine learning, predictive analytics and natural language processing, to help consumers navigate the moments that matter and points them to the benefits they need for every stage of life.

BenefitSAIGE is constantly learning from the billions of transactions and interactions that take place on our platform to:

  • Deliver personalized communication and education during the moments that matter.
  • Provide insights and predictive analytics that guide strategic investments and decisions for all platform participants.
  • Power an intelligent virtual benefits assistant to answer consumers' questions 24/7/365.

Benefitfocus App featuring Benefitfocus Wallet


A new version of the Benefitfocus App was launched to help employers connect consumers to valuable information about their coverage and other available benefits as well as personalized tips and education to protect their well-being – all from the palm of their hand.

The app now also includes Benefitfocus Wallet, which gives consumers a full picture of their financial benefits like their HSA or FSA as well as the ability to use additional payment options like debit and credit cards to pay for benefits outside of open enrollment

Insight-Driven Engagement 24/7/365

Surface the right benefits during the moments that matter all 52 weeks of the year. Smart Moments powered by BenefitSAIGE proactively engages employees with valuable, benefits-related messages during the times they need them the most through their preferred channels, whether it's a push notification through the Benefitfocus App, SMS text or email.

A library of pre-written communications created by benefit engagement professionals also helps administrators personalize communication without significant costs or additional administration.

New to BenefitsPlace

Benefitfocus BenefitsPlace™ is expanding to connect consumers to the products they need to protect their health, wealth, lifestyle and now property.

Supplement core medical coverage and improve access to affordable, high-quality care.

Provide options to help consumers protect their income and save for the future.

Help consumers protect their most important investments.

Round out coverage with products that tackle other sources of stress and anxiety.

Property & Casualty

Industry-leading P&C insurance providers and their brokers can now offer their products through BenefitsPlace as part of a seamless benefits shopping experience. The first P&C providers to join BenefitsPlace are Liberty Mutual, Farmers' companies Toggle and Bristol West Insurance Group, and MetLife.

Consumer-Directed Healthcare Accounts

Best-in-class service providers for consumer-directed healthcare accounts (CDH) combine with a best-in-class consumer experience to simplify administration, enrollment and communication of these critical financial benefits. PayFlex will be the initial CDH provider to join BenefitsPlace.

BenefitsPlace Insights

Brokers, employers, carriers and suppliers can now gain a comprehensive understanding of consumers' benefit needs and opportunities. BenefitsPlace Insights provides the transparency and guidance needed to enhance benefit design and performance through a centralized application..


Benefitfocus is enabling the success of young, innovative companies designing  compelling solutions for BenefitsPlace.

*Insurance Agency Notice

Insurance products are offered only through duly licensed and appointed insurance brokers, including independent third party brokers and brokers of Benefitstore, Inc., a wholly owned subsidiary of, Inc. Benefitstore operates in CA as 627 Benefits Insurance Agency and in NY as 627 Insurance Broker Agency. The information herein is not an offer to sell insurance. No binder, insurance policy, change, addition, and/or deletion to insurance coverage goes into effect unless and until confirmed directly with a licensed agent or carrier. All coverages are subject to the terms, conditions and exclusions of the actual policy issued. Not all policies or coverages are available in every state.