Held at One Place 2017, our second annual Celebrate Community Awards recognized companies that harness the BENEFITFOCUS® Platform to transform the benefits experience. The Benefitfocus Community selected one employer, one insurance carrier and one partner recipient for each of five award categories including: Benefitfocus Community Leadership, Design Innovation, Giving Is Good, Outstanding Communication and Technology Excellence. Scroll through the descriptions below to learn more about the award recipients’ outstanding achievements!
Snohomish County Public Utility District has become one of the most active members in the Benefitfocus community. Valuing interaction with industry peers, Snohomish hosted the West region’s first One Place Local in 2016 as a way to collaborate, learn from each other and stay on top of industry trends. Through the One Place 365 Idea Community, its team members play an active role in shaping Benefitfocus’ product direction and supporting other customers. Point B’s Karen Wren remarks that Dana Pollow, Employee Resource Consultant at Snohomish is “an amazing resource…Dana and her Snohomish County PUD compatriots ask great questions and are always quick to offer any support they can.”
CareFirst is a valuable partner to Benefitfocus and members of the Benefitfocus Community. It plays an active role in the Blues Advisory Council, which was created to align business needs and strategies for health insurance carriers, advise on innovations and technology and establish a framework for shared development. In addition, CareFirst plays an active role in the release process, working with Benefitfocus to review and test all scheduled releases. CareFirst models open and consistent communication with its Benefitfocus team, which allows Benefitfocus to make enhancements based on that feedback, ultimately benefiting the entire community.
With roots going back over 100 years, Transamerica is a leading provider of insurance and financial products to over 27 million customers today. Transamerica partners with Benefitfocus through Mercer Marketplace, the Benefitstore and Benefitfocus Life and Ancillary Advisory Council, in which it helps drive future development needs in the voluntary market. According to Benefitstore’s Regional Manager, Matthew Middlebrooks, Alan Marshall, Transamerica’s Vice President, E-Commerce Practice “regularly shares updates from around the industry with us, which allows for our consultants to be on the cusp of changes our clients and prospects need to know.” The engagement between Transamerica and Benefitfocus allows each company to better serve its customers.
When moving from paper-based enrollment to Benefitfocus Marketplace in June 2016, Sika Corporation, a New Jersey-based supplier of specialty chemical products and industrial materials, had one main goal – provide a positive experience for its employees, which meant ensuring the site design was fresh and easy-to-use for its 1,600+ employees. Sika leveraged the content management, communication and mobile enrollment capabilities of Benefitfocus Marketplace to provide this experience and saw great results – 100 percent login and changes for its non-union population.
Capital District Physicians’ Health Plan (CDPHP)’s mission is to “provide quality health care at a reasonable cost for our subscribers and operate CDPHP as a model for the delivery, financing and administration of health care services.” One of the ways CDPHP accomplishes this is through its work with insurance brokers, and CDPHP’s continuous investment in its eSales platform simplifies the workflow for its brokers. CDPHP partnered with Benefitfocus to introduce Plan Mapping into the 2016 Winter Software Release, enabling brokers to map groups from one plan to the next seamlessly with only a few mouse-clicks, which ultimately translates into an enhanced experience for its groups and consumers.
WageWorks empowers people to lead healthier, happier and more productive lives by simplifying the complex world of consumer-directed benefits. Its goal is to make benefits programs easier to understand and use so that everyone can take advantage of pre-tax savings. As more companies sign-up for, and encourage their employees to enroll in, money-saving consumer-directed benefits, including Flexible Spending Accounts, Health Savings Accounts and an expansion of commuter benefit options, WageWorks recognized the need to help users navigate these options open enrollment. It partnered with Benefitfocus to do so, utilizing WageWorks and Benefitfocus tools, such as widgent, to enable many employees and HR leaders tackle open enrollment season head-on.
McGraw-Hill Education (MHE)’s giving campaign, Red Cube Cares, encompasses corporate giving initiatives while also encouraging employees to donate to their favorite charities by matching donations up to $2,500 annually. Employees get involved with a variety of philanthropic activities. For example, in the Fall of 2016 alone, MHE’s New York City, San Francisco and Canadian offices filled back-to-school bags; the New Jersey office fed 32 families for Thanksgiving; the Columbus office participated in two local cleanup projects; the Boston office made back-to-school outfits for kids living in low-income and homeless situations, and the Dubuque office collected items to support victims of domestic violence.
Philanthropic work is essential to BCBSLA’s mission to improve the health and lives of Louisianans. It established the BCBSLA Foundation to support health and education-related causes, such as the Smart Bodies program, which teaches elementary students about nutrition and fitness. Additional to the Foundation, BCBSLA supports community involvement through charitable contributions and employee volunteerism, recently displaying its community commitment through response to devastating floods. BCBSLA immediately set-up assistance programs for employees and customers, including two weeks paid leave for all affected employees, free onsite daycare while children were displaced from school, and for customers, early prescription refills, expansion of its Preferred Care PPO network, replacement of durable medical equipment and first-dollar coverage of tetanus shots.
Founded on a commitment to improve the lives and living conditions of working families, Prudential uses its business expertise to address critical issues that prevent individuals and communities from creating and protecting financial wellness and achieving social mobility. Prudential’s Office of Corporate Social Responsibility (CSR) drives this work and focuses on the following four areas it believes are essential elements of enduring social change: Meeting Basic Needs, Connecting People to Quality Jobs, Building Assets and Transforming Communities. In 2015, Prudential invested $183 million in impact investments, $37 million in grants, $15 million in corporate contributions, $6 million in matching gifts, and thousands of volunteer hours to organizations supporting the revitalization of disadvantaged communities.
As a part of its comprehensive strategy to address the changing health care landscape, Carolinas HealthCare System (CHS) launched a single medical benefits plan for its entire workforce of nearly 35,000 employees in 2016. This transformation required significant planning and communication, and a three-year transition began in 2013 with the addition of a CDHP with an HSA, along with two other options. In anticipation of increased employee questions, CHS implemented Benefit Service Center in 2015, which received 14,000+ calls during its two-week open enrollment. CHS and Benefitfocus then analyzed OE results to further improve employee service in 2016, contributing to the “best benefit enrollment years CHS has ever had,” according to Melinda Daniel, AVP of Worker’s Compensation.
Through its work with doctors, hospitals and others in the community, Blue Cross Blue Shield of North Carolina (BCBSNC) is “committed to making the health care system in North Carolina better,” and recognizes the importance of communication with these various groups in improving health care. BCBSNC relies heavily on Benefitfocus eEnrollment, including HR Notes, to simplify communication with its groups and 870,000+ members, which is especially important when communicating with such large groups as the state health plan.
Every two seconds an identity is stolen, creating a devastating situation for the victim, and for his/her employer, with the average person requiring 330 hours of workday time to resolve an ID theft case on his/her own. Providing identify protection services to employer groups, ID Watchdog recognizes that education and clear communication are critical components of voluntary benefits selection, and its Marketing Integration Guide contains suggested content for enrollment platforms, screenshots of recommended layouts and landing page designs, educational one pagers, FAQs and more. Since the guide’s inception about a year ago, ID Watchdog has reduced average onboarding time by about 5 percent, getting more employees the services they need faster.
With the ever-increasing cost of health care, Premier Consulting Associates recognizes the importance of making data-driven decisions and partners primarily with self-funded groups who seek insight into their plan’s financial and clinical performance. Utilizing Benefitfocus Advanced Analytics, Premier provides its clients with data insight needed to make data actionable through easy-to-understand progress reports that simplify the data. A great example is the identification of current and potential High Cost Claimants through bracketed spending analysis, which enables the group to notify reinsurance carriers, ask critical questions of medical carriers and predict the future impact of High Cost Claimants on medical and pharmacy spend.
Serving South Carolina, BlueChoice HealthPlan (BCHP)’s mission is “to deliver diversified, affordable and high quality health coverage to [its] members to help them achieve optimum health and wellness.” One way it accomplishes this mission is through using innovative technology to improve efficiency and quality. BCHP’s use of eEnrollment, eDirect, eBilling, and eExchange allows it to cater to all markets, effectively reaching more members. Over 15 years, Benefitfocus and BCHP have worked together to develop these solutions to meet its associate and member needs. According to Travis Faulds, Assistant Vice President, BlueChoice HealthPlan, BCHP “has enjoyed success by having a commitment to making incremental improvements to products, processes and the working relationships over time.”
Due to the complexity of the Affordable Care Act (ACA), employers have relied on data and technology partners like Equifax and Benefitfocus to support compliance. Equifax’s specialized ACA team worked extensively with Benefitfocus to establish two standard data feeds for all mutual clients within the ACA community. The result of their collaborative efforts is a feed that allows Benefitfocus to quickly extract and deliver accurate IRS reporting data to the Equifax ACA Management Solution system monthly and an enhanced eligibility feed that delivers eligibility results to Benefitfocus daily. Together, Equifax and Benefitfocus have managed ACA compliance for over 160 mutual clients and 1.6 million employees, saving countless administrative hours.