Join Us at One Place 2018 for the 3rd Annual Celebrate Community Awards

The Celebrate Community Awards recognize Benefitfocus customers and partners that have realized amazing results by working with Benefitfocus to transform the benefits experience for their employees and consumers.

“We have attended the annual conference for three years and have gained additional insight into Benefitfocus’ strategic direction and how our business partnership is valued.” 
Gary Skarr
Benefits Manager at Rush University

Categories

Outstanding Communication Award

Recognizes customers and partners who utilize the BENEFITFOCUS® Marketplace to promote personalized communication tools to drive benefits education, corporate awareness and employee engagement.

Design Innovation Award

Recognizes customers and partners for creative site design that fosters corporate brand awareness and influences member participation, engagement and program adoption.

Benefitfocus Community Leadership Award

Recognizes exceptional leadership for Benefitfocus community members who take initiative to share their industry knowledge and experience to support advancement of the overall community.

Technology Excellence Award

Recognizes organizations that create or implement products and services to reduce administrative costs, establish efficiencies and implement strategies to achieve important corporate goals.

Giving Is Good Award

Celebrates organizations that promote charitable and volunteer programs to engage their workforce and make a difference in their community.

Employee Wellbeing

Recognizes customers and partners who initiate corporate programs to promote employee wellness through learning opportunities, healthy work environments, unique policies and more.

Commitment to World-Class Data

Recognizes Community members who are committed to transforming the benefits industry’s data standard by partnering with Benefitfocus to drive data accuracy, timeliness and visibility and increasing our collective ability to make data-driven decisions.

The Nominees

To see the nominees for each award category, click on the icons below. And then using the gray circles at the bottom left of the nominee box, scroll through to see all of our 2018 nominees.

Outstanding Communication Award

Rockwell Collins

Times of change call for thoughtful, well-planned and well-executed communication; this is something that Rockwell Collins, a provider of avionics and information technology systems and services, knows well. The company went through several transitions in 2017, as it acquired another company and moved from its 40 year-old, internally-built legacy system for payroll, benefits and human resources to three new systems (UltiPro, Benefitfocus and SuccessFactors, respectively). To help smooth this period of transition, Rockwell fully built out its Communication Portal with content highly tailored to its different employee types (multiple unions, direct employees, etc.). Of utmost importance to Rockwell was that all employees were easily able to navigate to relevant and helpful information and resources.

Outstanding Communication Award

The GEO Group

Based in Florida, the GEO Group specializes in privatized corrections, detention and mental health treatment facilities and employs 18,000 people. The GEO Group completely revamped its communication strategy for its 2018 member enrollment, incorporating Benefitfocus Content Management Services and custom videos. This was especially important because 2018 member enrollment included the transition of all employees from a major acquisition onto the Benefitfocus Platform, along with managing a blended passive and active enrollment. Because it was so prepared, GEO Group was able to enroll its 18,000 employees during the unexpected disruption of Hurricane Irma. Thanks to its proactive and comprehensive communication plan, even major power outages from the storm did not disturb a successful open enrollment.

Outstanding Communication Award

Western Kentucky University

Western Kentucky University (WKU)’s mission is to “prepare students of all backgrounds to be productive, engaged, and socially responsible citizen-leaders of a global society.” Key to fulfilling this mission is maintaining the health, wellness and engagement of its 2,100 employees. With strategic communication planning, WKU achieved 93-95% participation in its wellness program in 2017. In addition to communicating with its faculty and staff, WKU’s participation and communication with the Benefitfocus Community allows it to network with customers and partners in order to share and learn from each other. WKU submitted 8 ideas for product enhancements in 2017 through the Idea Community and is an active leader in our customer loyalty program, The Heartbeat Program and Community, engaging with potential new Benefitfocus customers and helping them understand the solutions that WKU has found with Benefitfocus products and services.

Outstanding Communication Award

AutoZone, Inc.

AutoZone likes to say it is an analytics organization that sells auto parts. This is because everything it does is driven by metrics, including communication. Regarding healthcare, AutoZone focuses on two things: better consumerism and population health and wellness, which both require thoughtful communication. Facing demographic challenges (80 percent of its population is men, which can create hidden risk due to lack of preventive care, and 50 percent of its population resides in the Southeast, a hot bed for cardiovascular disease), AutoZone uses data from Benefitfocus Advanced Analytics to learn more about employee health and create programs and communication that move the needle in terms of cost, awareness and behavior change. Using its data, the company strategically plans communications to ensure timely and meaningful conversations that help the sick get better and keep healthy people well.

Outstanding Communication Award

Southeastern Freight Lines

Southeastern Freight Lines (SFL), a South Carolina-based transportation company, is committed to delivering quality in all it does – including employee communications. During its 2018 member enrollment, SFL took several steps to enhance communication with employees, which included weekly reminder emails sent through the Benefitfocus Platform. With the support of Benefitfocus Video, the company created several custom videos that were strategically placed throughout the open enrollment member experience and on its Communication Portal. SFL’s Communication Portal was updated to reflect the look and feel of its Enrollment Guide, and both the portal and guide were simplified to help employees more easily find the information they need. As a result, SFL achieved 99 percent enrollment by its employees.

Design Innovation Award

Acclaim

For Acclaim, a Third Party Administrator (TPA) subsidiary of Healthlink PPO, innovation is all about using out-of-the-box thinking to make data actionable. Acclaim uses Benefitfocus Advanced Analytics in several unique ways; first, Advanced Analytics is used across the entire North Mississippi Health System. Secondly, the TPA allows its providers to access and utilize the application. Acclaim partnered with Benefitfocus to design a specific Primary Care Physician (PCP) attribution model that allows each provider to track specific patients’ treatment and progress and then compare it to national averages to determine appropriate courses of treatment. The resulting use of the application and data has enabled providers to increase both efficiency and quality of care.

Design Innovation Award

Schwan's Company

For Schwan’s Company, design innovation extends from benefits plan design to the design of the tools used to manage and communicate those benefits. In 2017, Schwan’s embarked on a journey to drastically change how its employees and their family members engage with benefits, which included rolling out Benefitfocus Marketplace and Benefits Service Center in May, an off-cycle disability enrollment in June, change in wellness vendor in October and annual enrollment in November. To prepare for the project, Schwan’s created a new “Menu for a Better You” theme to create brand recognition and utilized its new technology to reinforce the messaging. Preliminary results of the well-designed program include 65 percent of employees taking action during the disability enrollment, 85 percent of employees enrolled in a health plan and over 2,000 enrollments into new voluntary benefits as part of an active enrollment.

Design Innovation Award

Unified Group Services

Dedicated to providing employers with the services and tools needed to control employee health benefit plan cost, Unified Group Services (UGS) is a full-service TPA for self-insured group health plans, providing expertise in benefit plan design, cost containment solutions and predictive modeling. UGS has innovatively utilized technology and partnerships, including Benefitfocus Advanced Analytics, to develop a way for employees to take responsibility for their own well-being and treatment options. UGS gives its customers’ employees the ability to identify treatment centers by location, quality of care rating, cost and incentives simply through the use of their cell phone to find the best option to treat their illness.

Design Innovation Award

Healthcare Management Administrators

Health care plans are expensive, and costs are rising every year. Healthcare Management Administrators (HMA) provides cost-effective, flexible and customized solutions that harness the power of data to meet the needs of its customers and their employees. HMA’s customization of its Advanced Analytics homepage helps users easily find what they need, including documents, reports and FAQs. Further, HMA utilized Advanced Analytics to design a program to reach people at the right time on the care continuum. By analyzing data for over-utilization, medication compliance and under use of primary/preventive care, HMA identifies at-risk members who otherwise would remain invisible until a catastrophic and costly event occurs, for example, recently uncovering a member with diabetes who had not visited a primary care physician in nearly a year. 

Design Innovation Award

Valencia College

With employees and students across seven campuses, Valencia College recognizes the importance of establishing a strong brand. The college purports that “like anything that has enduring value, a strong brand is built from a strong foundation.” Key to building that brand is consistent use of logos, color palettes, typefaces and images. This holds true to communicating benefits to its employees. Through use of the Communication Portal and Advanced Branding, Valencia incorporates its fonts and color schemes into its benefit selection portal, ensuring its faculty and staff feel it is another site by the College, rather than someone else’s benefit selection portal.

Benefitfocus Community Leadership Award

Regions Insurance

With its 700+ employees and 30 offices across the Southeastern US, Regions Insurance is dedicated to meeting the insurance needs of its customers. It accomplishes this by immersing itself “in the policies, trends, risks and regulatory environments facing [its] clients,” and also through utilizing Benefitfocus Advanced Analytics to gain insight from their customers’ data and optimize their benefits programs. Regions’ employees, including Director of Health Management & Claims Informatics, Chris Davis, regularly share their industry knowledge at community events. Davis has spoken at the Nashville chapter of Financial Executives International, Regions’ Human Capital Forum and the Greater Memphis Employee Benefits Council and has eagerly shared with the Benefitfocus Community at One Place and through the Heartbeat Program.

Benefitfocus Community Leadership Award

Self Insured Plans, LLC

Based in Naples, Florida, Self Insured Plans (SIP) is a family-owned organization with 40+ years of employee benefits experience. SIP strives to share that experience and shape the future of the benefits industry by actively participating in the Self Insurance Insitute of America, the National Association of Health Underwriters, the Southwest Florida Health Underwriter Association, the National Association of Employee Benefits Administrators, Health Care Administrators Association and the Benefitfocus Community. Through its participation in the Heartbeat Program, SIP shares its industry knowledge, along with Analytics best practices, with other members of the Benefitfocus Community.

Benefitfocus Community Leadership Award

Capital District Physicians’ Health Plan (CDPHP)

CDPHP believes “high-quality health care should also be affordable and easily accessible.” It is “committed to delivering the best care at the lowest prices,” promising to look out for the interests of its customers and their communities. Its commitment to community holds true to the Benefitfocus Community, which it serves through participation on the eSales Product Advisory Board (PAB). According to their CSM, our partners at CDPHP are always “eager to attend calls with our Product team and offer feedback on their experience with the platform. Their commitment to sharing ideas via the PAB and the Idea Community enhances our products and Community.”

Benefitfocus Community Leadership Award

Aflac

Founded in 1955, Aflac provides voluntary benefits for income- and asset-loss protection and supplemental medical insurance, such as short-term disability, life, accident, cancer, critical illness, hospital indemnity, dental and vision. As a part of the Benefitfocus Certified Carrier Program, Aflac works closely with all members of the Benefitfocus Community – from Benefitfocus teams to employer groups, insurance carriers, brokers and partners. To Aflac, Community Leadership means creating relationships that benefit all these groups as well as the employees and members they serve. An important part of that is raising the standard for benefits data, and Aflac has demonstrated its commitment to doing so by standardizing its IMAX file layout.

Benefitfocus Community Leadership Award

Prudential Financial, Inc.

Founded on the belief that financial security should be in everyone’s reach, Prudential provides products and services to help customers grow and protect their wealth. In addition, Prudential researches topics important to financial wellness, providing vital insights to the community. One such study examines how workers over 50 remain productive as their risk of disability increases. It found that older employees make their own workplace modifications to remain viable contributors and offers employers cost-effective ways to support these efforts. Another study regarding budgeting explores four trends influencing consumer behavior, which is an incredible benefit to the community, as a key tenet of financial wellness is the ability to manage day-to-day finances.

Technology Excellence Award

Assurance Agency

One of the largest and most awarded independent insurance brokerages in the United States, Assurance Agency strives to “Minimize Risk and Maximize Health” for its clients, and it utilizes technology towards this end. Using Benefitfocus Advanced Analytics, Assurance helps employers review their plan utilization and assess what drives plan cost. It creates monthly dashboards, case studies and reporting packages for employer customers, providing monthly overviews as well as annual deep-dive reviews. Assurance’s wellness team further uses prescription and compliance reports from Advanced Analytics to help employers determine how to best design their wellness platform. Through its utilization of technology, Assurance Agency excels at minimizing risk and maximizing health for its customers and their employees.

Technology Excellence Award

BCforward

According to BCforward’s Sr. Director of Shared Services Travis McIntyre, “As a staffing organization, the churn we go through on a daily basis is significant with regard to onboarding and separations, which subsequently leads to benefit provisioning/enrollment and benefit termination.” According to McIntyre, timely and accurate data flow is a necessity, which is why BCforward transitioned to the Benefitfocus Platform in 2017. With complex benefit offerings and pay cycles, it worked diligently to correctly map employees into the group structure and then utilized the Communication Portal’s customization options to present employees with information based on those mappings. Recognizing that the advantages of technology are only realized with its adoption, BCforward launched a creative campaign to encourage member utilization, incorporating healthy snacks, Fitbit giveaways, a single-point-of-contact service desk and more.

Technology Excellence Award

Blue Shield of California

Serving over 4 million members and nearly 65,000 physicians across the state, Blue Shield of California (BSC) is a nonprofit health plan “dedicated to providing Californians with access to high-quality health care at an affordable price,” and technology utilization is key to that. Since implementing Benefitfocus eExchange, BSC has been able to sunset their previous system, reducing costs, gaining efficiencies in processing and reporting and improving data quality. BSC’s feedback and partnership has even brought enhancements to eExchange, and that’s what technology excellence is all about for the BSC – continuous advancements in order to provide quality care at an affordable price.

Technology Excellence Award

Schwan's Company

In 2017, Schwan’s Company embarked on a journey to increase engagement of its employees with their benefits, which included implementation of Benefitfocus Marketplace and Benefits Service Center. By doing so, Schwan achieved several efficiencies and synergies. First and foremost, it eliminated the need for paper enrollment, as thousands of Schwan’s employees still elected benefits and submitted life events via paper forms. It also transitioned COBRA administration from an in-house, legacy system to a partnership with WageWorks through the Benefitfocus Ecosystem and leveraged Benefitstore to offer voluntary benefits. Further, many manual processes were automated, such as the ability to electronically submit dependent verifications. As a result, not only are Schwan’s employees more engaged with their benefits, the efficiencies gained through technology created a sustainable model for its benefits program.

Technology Excellence Award

Ultimate Software

According to Ultimate Software CTO Adam Rogers, “Running payroll may be the most important business process for every company. Ensuring that employees get paid accurately and on-time is an integral, core function.” However, payroll managers often spend much of their time on administrative tasks due to outdated software or inefficient processes. To answer this need, Ultimate Software developed UltiPro® Payroll, enabling HR leaders to easily process complex payroll computations, view reporting and analytics and offer employees instant access to their pay information. UltiPro® calculates 200,000 paychecks per hour, which equates to hundreds of calculations per second. This transition of payroll from administrative to strategic function improves operational efficiency, increases employee satisfaction and can lead to greater productivity company-wide.

Giving Is Good Award

Allstate Benefits

One way Allstate lives its motto - "We are the Good Hands people. We change lives." - is by investing time, talent and resources in its communities. The annual Allstate Giving Campaign allows team members to collectively make a difference in the lives of those who need it most. Through the campaign, team members choose the causes that matter most to them, and Allstate maximizes them by providing a company match of 15 percent. In 2017, 46 percent of Allstate Benefits’ (a wholly owned subsidiary of Allstate Corporation) 1,000 team members contributed to the campaign, with a total contribution of $114,162. Allstate team members also actively volunteer their time to organizations within their communities, volunteering 230,000 hours in 2017.

Giving Is Good Award

CareFirst BlueCross BlueShield

CareFirst BlueCross BlueShield is a nonprofit healthcare company with a strong focus on providing affordable healthcare to its surrounding communities while also giving back to those communities. In 2016, CareFirst invested $43.5 million in public healthcare access programs and nonprofit health organizations and made more than 500 grant awards. CareFirst’s giving strategy supports innovative community programs on a range of healthcare initiatives, including 55 percent of the company’s giving towards programs that promote change in healthcare delivery systems, 35 percent towards healthcare services for underserved communities and 10 percent directed to short-term investments such as sponsorships. In addition to its financial contributions, CareFirst employees spent over 17,000 hours in 2016 volunteering with local organizations, including Health Care for the Homeless and Big Brothers Big Sisters.

Giving Is Good Award

Regence BlueCross BlueShield of Utah

Regence BlueCross BlueShield of Utah, a subsidiary of Cambia Health Solutions, offers health and dental coverage to 528,000 members throughout the state, and it’s deeply committed to those members and their communities. In celebration of its centennial anniversary, Cambia declared August 2017 as the “Month of Giving.” The event was so successful that it was extended into September, and over a six-week period, Cambia employees volunteered 7,300+ hours and donated over $2.4 million. These efforts had a significant impact on the nearly 1,900 local organizations they supported, reflected in this comment from United Way, “You and your team created 586 soup kits, which will make 2,300 hot meals for families struggling with poverty in our community, thank you!”

Giving Is Good Award

Hawaii Medical Service Association (HMSA)

Founded in 1938 by social workers, Hawaii Medical Service Association's (HMSA) commitment to the wellbeing of its members and its community remains today. HMSA demonstrates this commitment through its neighborhood centers, which provide information on healthcare, health plan options and healthcare reform and allows members to pay bills or talk to experts about member claims. The centers have extended hours to ensure visitors receive support at a time that’s convenient for them, and they often schedule educational seminars and wellness events for the entire community. In addition to neighborhood centers, HMSA supports community giving programs, including the United Way, Blood Bank of Hawaii, March of Dimes, American Heart Association and the Hawaii Foodbank.

Giving Is Good Award

Transamerica

Providing benefits for over 17,000 employers and 20 million customers, Transamerica has been an innovator in voluntary benefits since 1932. It believes that lasting success depends on its ability to keep promises to customers, investors, employees, business partners and communities and is heavily involved in those communities. Highlights of that involvement include: fighting hunger through Food for Families and Summer Cereal drives; fighting disease through support of the Susan G. Komen Race for the Cure, Juvenile Diabetes Research Foundation, March of Dimes, Relay for Life, Walk to End Alzheimer's and Make-A-Wish Foundation; fighting for local communities through Habitat for Humanity, Special Olympics, American Red Cross and many local organizations to help end homelessness and poverty.

Employee Wellbeing

ARAG Legal Insurance

While ARAG Legal Insurance partners with attorneys to provide essential legal services to its customers, it also recognizes the importance of employee wellbeing and recently introduced a unique way to combat workplace stress – mindfulness. Employees who practice mindfulness report decreased stress, increased communication, improved collaboration and enhanced creativity. ARAG leaders began by analyzing “stress zones” in the company, identifying trouble spots and then implementing solutions, like mindfulness, to decrease stress in those areas. ARAG encourages all employees to attend an onsite mindfulness workshop, and it has seen great results since it introduced mindfulness practices: employee retention and recruitment has increased, the company has experienced historic revenue growth, and its culture has strengthened.

Employee Wellbeing

Cambia, Regence BlueCross & BlueShield

At Cambia, wellness is an integrated part of workplace culture, and the concept of wellness incorporates physical activity, financial well-being, nutrition and reduction of the things that distract people from prioritizing good health. Cambia’s comprehensive WellPower program offers employees at all levels health opportunities to engage and improve their wellbeing. Unique program aspects include incorporation of dependents into wellness opportunities and program accessibility to 32 percent of Cambia's workforce that is remote. Additional popular features include “Vice Advice,” through which employees learn about the research underlying many behaviors and successful techniques for changing them, “Meditative Moments,” which targets reduction of work stress, and “Breakaway,” which delivers 3-minute videos to employees’ e-mail that encourage movement and a break from sitting.

Employee Wellbeing

Southeastern Freight Lines

Southeastern Freight Lines' (SFL) motto is “providing quality without question,” and the quality it provides extends to its 8,300 associates. SFL demonstrates its commitment to their total quality of life through its Southeastern Strong wellbeing initiative, which includes four key components: Heart and Soul, Community, Financial Strength and Growth and Development. Each component features programs to support wellbeing, like Dave Ramsey's SmartDollar financial wellness program or its Southeastern Serves community service program. Further, SFL offers wellbeing activities that support improved health and result in premium reductions for its medical plan. SFL’s goal is to continue building on the program each year to address the continually evolving needs of its associates.

Employee Wellbeing

Tops Markets, LLC

As a grocer, Tops Markets (Tops) understands that food and choices are core to wellness, which is why Tops provides high-quality, nutritious food to its associates and customers. In addition, Tops has created wellbeing programs that foster healthy lifestyles inside and outside the workplace. Tops’ efforts are centered on resources and challenges that can improve wellbeing for employees and their families. Its popular wellbeing activities include Tops Walking and Weight Loss challenges, Know Your Numbers blood pressure and cardiovascular programs and financial wellness programs. Tops' leadership sets the example, making sure all associates have an opportunity to participate in wellness programs and providing discounts towards health care costs for achieving annual participation results.

Employee Wellbeing

Prudential Financial, Inc.

Driven by its mission to help customers achieve financial prosperity and peace of mind, Prudential Financial understands the importance of financial wellness, and the services it provides are often incorporated into employers’ financial wellness programs. Such programs improve employees’ financial security, which contributes to fewer distractions at work, reduced retirement plan leakage and timely retirements, among other mutual benefits for employers and employees. Prudential encourages employers to design financial wellness programs that are informed by insights and take into account the unique financial needs of their employees, successfully educate and engage employees and help them take concrete actions to improve their financial health.

Commitment to World-Class Data

Community Coffee Company

Community Coffee Company (CCC) prides itself on being family-owned for four generations, and with that pride comes a commitment to its community and employees. As data accuracy and timeliness are essential to employee benefits, payroll and much more, care was taken at every step of planning CCC’s 2018 member enrollment. CCC diligently thought through all decisions; for example, if X changed, would Y be impacted? CCC even sent a team to the Benefitfocus campus for OE testing, with over 200 user acceptance testing (UAT) scenarios tested during that time, complete with EDI and payroll file validation. Together, Benefitfocus and CCC laid the groundwork for a positive OE experience for the company’s workforce of nearly 1000 employees.

Commitment to World-Class Data

Hancock Holding Company

Located in Gulfport, Mississippi, Hancock Holding is a financial services company with 4,800 employees, and its commitment to these employees and their wellbeing drives its commitment to world-class data. Hancock Holding Company partners with Benefitfocus to conduct quarterly audits for all EDI and payroll files. These audits are conducted across the Benefitfocus Platform, Hancock’s HRIS system and its insurance carriers to ensure its systems are in sync and benefits data is as accurate as possible. According to the company’s Benefitfocus Customer Success Manager, "Hancock Holdings is a true partner in world-class data. The company knows and understands our application and works closely with us to be able to provide the best data.”

Commitment to World-Class Data

Providence Health Plan

Providing or administering health coverage to over 375,000 members throughout the United States, Providence Health Plan is committed to its core values, which include excellence. When it comes to data, Providence views excellence as providing accurate and timely data to its employer customers to give them visibility into the health of their plans and member populations. To do so, Providence provides large volumes of claim, eligibility and fixed-cost data to Benefitfocus to transform and load into the Advanced Analytics application. Providence worked hand-in-hand with Benefitfocus to create processes and data files that are validated and verified before they leave Providence’s system and then transformed and validated within Benefitfocus Advanced Analytics to create valuable report packages on which its customers rely.

Commitment to World-Class Data

QBE Operations

QBE Operations, a worldwide provider of insurance and reinsurance products and services, has actively demonstrated its commitment to world-class data in several ways. Through its participation in early-adopter programs, QBE helps Benefitfocus ensure data quality for new products and services. QBE has also partnered with Benefitfocus to create custom reports to validate and/or audit data. Additionally, QBE demonstrates its data commitment through its attention to protecting that data, and QBE only partners with vendors who take cyber-security seriously. Prior to pursuing any partnership, potential vendors must complete an IT risk assessment survey, with dedicated QBE staff ensuring partnerships pass its qualifications and employer data along with customer information is handled with the utmost care and diligence.

Commitment to World-Class Data

Blue Cross Blue Shield of South Carolina

Serving nearly one million South Carolinians, BlueCross BlueShield of South Carolina (BCBSSC) is the only insurance company in the state to offer health insurance products in every consumer segment: individuals and families, small and large employers, people with Medicare and families and children on Medicaid. BCBSSC showcased its commitment to these consumers and to world-class data in 2017 when it partnered with Benefitfocus to create a plan to drive data accuracy, timeliness and visibility. This plan included full review of all current file requirements and rule sets as well as deep-dives when transactions sent as not expected, with root cause analysis. And through these efforts, BCBSSC ensures its customers receive the care they need.

Thank You For Voting

Thank you to everyone who submitted nominations and votes. Voting has now ended. The Celebrate Community Awards will be presented at the Celebrate Community Awards luncheon at One Place 2018. We hope to see you there!