Technology is only as good as the people behind it. People truly invested in your continuing success.

Our promise to you


Whatever the question, whenever it arises, our dedicated Customer Success Associates will be here waiting.


Without the proper execution, even the best-laid plans fall flat, so we created a seamless implementation methodology to ensure your success.


We're committed to exceeding employee and member expectations, to help you stand out from the competition.

A partner that's with you every step of the way.

  • Get up and running.

    We've spent years perfecting our four-part implementation methodology so you can start taking full advantage of your technology investment as soon as possible.
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  • Work in sync.

    Experience the peace of mind that comes from working with people solely focused on understanding, anticipating and meeting your unique needs - all year long.

Develop your skills for organizational and individual success.

  • Become a benefits technology guru.

    Get the most out of our platform's functionality with structured online and on-site classroom training from BENEFITFOCUS® University.
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  • Keep up with the benefits community.

    Enjoy peer networking and professional development opportunities through local user events, as well as our annual One Place conference.
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Connect and collaborate.

  • Stay on track and in the know.

    Access efficiency and transparency through our customer engagement portal, One Place 365, which provides a central hub to track projects, share documents, and communicate with the Benefitfocus team and other customers.

  • Be heard.

    Help shape the future of benefits management through the One Place 365 Idea Community, where you can submit, share and vote on potential enhancements to our products and services.
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Benefitfocus University

Get the most out of your Benefitfocus technology with online and on-site classroom training.

Submit a support ticket

Our Customer Success Associates are here to provide the personalized support you deserve.