Great service doesn’t end with a sale. In fact, it never ends. It stays with you, ensuring success every step of the way.

Our promise to you

Listen

Whatever the question, whenever it arises, our dedicated Customer Success Associates will be here waiting.

Deliver

Without the proper execution, even the best-laid plans fall flat, so we created a seamless implementation methodology to ensure your success.

Exceed

We are here to exceed member and employee expectations, to help you stand out in a crowded marketplace.

Benefits Platform Implementation

Implementation

From design to launch, we are by your side.

You trusted us to build it. Now trust us to guide you through a smooth, successful rollout. We’ve spent over 10 years perfecting our four-phase implementation methodology to ensure your organization receives the greatest return on your technology investment.

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Personal Healthcare Benefits Concierge

Benefits Service Center

Your personal benefits concierge awaits.

Your members and employees have questions, and while we know your team is doing the best they can, there are only so many hours in a day. Let us make sure everyone gets the answers they need to feel confident in their benefit selection—and let us give you your time back.

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Benefitfocus University

Get the most out of your Benefitfocus technology with online and on-site classroom training.

Submit a support ticket

Our Customer Success Associates are here to provide the personalized support you deserve.