Benefitfocus supports the following browsers:
We support the latest version of Google Chrome (which automatically updates whenever it detects that a new version of the browser is available). We support the current and previous major releases of Firefox ESR, Internet Explorer, and Safari on a rolling basis. Each time those vendors releases a new browser version, we begin supporting that version and stop supporting the third most recent version. Please refer to the most recent product release notes for a current list of supported browser versions for each application on our platform.
At Benefitfocus, we’re committed to developing web applications that go beyond the limits of traditional software. Our engineering teams make use of new capabilities available in modern, up-to-date browsers. That’s why we have made the decision to support only modern browsers, which also provide improved security and performance.
Virtual environments like Citrix® and VMware® may not fully support all of the functionality in the Benefitfocus Platform for all types of configurations. For the best experience, use the browsers on your local computer.
Internet Explorer 10 launched on October 26, 2012, and as a result, we are starting to discontinue support for Internet Explorer 7. Expect full support to be dropped around mid-year 2014.
Internet Explorer 11 will be launched in the fall of 2013. Once released, Benefitfocus will begin to discontinue support for Internet Explorer 8. Expect full support to be dropped around mid-year 2015.
Organizations that depend on old versions of Internet Explorer may want to consider a dual browser strategy.
Google Chrome and Apple Safari should be 100% supported on any customer/employee facing application within the Benefitfocus platform. There are a few administrative applications that do not function properly with Chrome or Safari; however, we are actively working to resolve any remaining issues.
Firefox for personal use (the non-ESR release channel) operates just like Google Chrome in that they target monthly releases and update automatically. Since late 2012, Firefox for personal use has had intermittent functionality or other display issues that are quickly patched in their next release. However, this instability has caused Benefitfocus to adopt the ESR release cycle for Firefox.
Users with unsupported browsers may find that some features do not function, or the application does not load.