The Benefitfocus chatbot, offered through the Contact Center, is available 24/7 and is intended to help employees quickly find the information you need. Powered with artificial intelligence (AI), the chatbot can assist with answering benefits questions, guide employees to resources specific to your plan and help them better understand their available benefits options. It can also surface relevant knowledge articles, locate benefit summaries and plan documents, and direct employees to carrier or provider contact information.
