ROI of a Quote-to-Pay Solution for Health Plans
Improving Customer Experience and Business Agility
In-house legacy applications to manage enrollment and billing were expensive to operate and maintain, only to deliver a disjointed customer experience that put key accounts at risk..
Unify enrollment, data exchange and billing under one platform with BPO support to automate processes, reduce costs and improve flexibility, driving growth across business segments.
$9.2 million in cost savings
Higher Net Promoter Scores (NPS) from improved customer experience
Improved ability to compete in the marketplace
To learn how Benefitfocus can help you with your benefits program, request a demo today.