Privacy Policy

Benefitfocus.com, Inc., BenefitStore, Inc. (collectively, “We” or “Us”) value our relationship with you and place the highest importance on respecting and protecting your privacy. We want you to feel comfortable and confident when using our products and services and with entrusting your personal, company and/or benefit information to us.

The policy stated below discloses information gathering, use, maintenance and dissemination practices for websites and services provided by Us, including but not limited to "www.benefitfocus.com" and www.benefitplace.com among others (the “Services”), and is part of the Terms of Services (“Agreement”) between you and US. The Agreement includes this Privacy Statement and the Terms of Use section of this website. By accessing this website, you accept our Privacy Statement and our Terms of Use, and you agree to the uses of your personal information described in this Privacy Statement. If you do not agree with our policies and practices, you may choose not to use our website or the Services. This Privacy Statement may be updated from time to time. Your continued use of the website after Benefitfocus posts or otherwise notifies you of any changes indicates your agreement to the changes, so please review the statement periodically for updates.  This Privacy Statement does not apply to the practices of companies that Benefitfocus does not own or control or to people that Benefitfocus does not employ or manage. Please note that the website of "www.benefitfocus.com" is intended as a website involving the description and provision of business services and is directed to individuals, and those individuals acting on behalf of the companies for which they work. We have created this Privacy Statement in order to demonstrate our commitment to privacy and protection of consumer personal information.

Information Collection, Use and Disclosure

Benefitfocus may automatically receive and record information on our server logs from your browser including your IP address, "cookie" information and the page(s) you requested. Cookies are small files that we may send to and store on your computer so that we may recognize it as a unique machine the next time you visit our website. Some of our features depend on the use of cookies and therefore, while you are accessing the Services, you should ensure that your browser will accept cookies. Also, We will collect personal information when you register for the Services. When you register with Us, We may ask for your name, social security number, e-mail address, phone number and other personal information. Once you register with Us and sign in to learn more about our Services, you are not anonymous to us. We may use this information for at least three general purposes: to customize the content you may see as part of the Service; to fulfill your request for certain products and services; and to contact you in the future about your products and services or additional products and services. We also track website traffic data which includes information about how visitors navigate through our website and the Services. We also track transaction data on our website which may help us optimize the online experience of our users and may help us understand the size of our audience and their traffic patterns and needs from our website.

The information you provide when you register on our website may be used to facilitate and monitor your activities on our website and to allow us to send you administrative and other information related to the Services. Benefitfocus will not sell or rent your personally identifiable information to anyone. Benefitfocus will send personal identifiable information about you to your benefits providers and insurers when we need to share your information for us to provide the Services you have requested, or we need to send the information to companies who work on behalf of Benefitfocus to provide a product or service to you. Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us. We will also send personally identifiable information about you in response to subpoenas, court orders or legal processes, or if we find that your actions on our website violate the Agreement or any of our usage guidelines for specific products or services. Unless you specify that you prefer not to hear from us, we may also use the e-mail and mailing addresses you provide at registration to advise you in the future of items which may be of interest to you. We may also analyze or release aggregate information about our website users to third parties, but in that event, we will not release information that individually identifies any user by name or by other contact information, except as expressed in this Privacy Statement. This website and the Services may also contain links to other websites, and Benefitfocus disclaims any responsibility for the privacy practices or the content of such other websites.

Security

We work to protect your personal information from loss, misuse or unauthorized alteration by using industry-standard security safeguards, coupled with security procedures and practices. We maintain physical, electronic and procedural safeguards that comply with applicable laws and federal standards. We use both internal and external resources to review our security procedures. Your sensitive information is encrypted when it is transmitted to us. Our employees are trained and required to safeguard your information. Although Benefitfocus employs extensive efforts to maintain security, we cannot guaranty that your contact information will not be intercepted by third parties' illegal efforts. It is your responsibility to maintain the privacy of your username and password. Unauthorized use of your registered account with us will enable access to your personal information. Please keep your username and password in a safe and secure place.

Children Under the Age of 16

Our website is not intended for children under 16 years of age.  No one under the age of 16 may provide any personal information on the website and we do not knowingly collect personal information directly from children under 16.  If you believe we might have collected personal information from a child under 16 without verification of parental consent, please contact us at the email address below.

Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding the use of your personal information.  To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/privacy-laws.

Contacting Benefitfocus

If you have any questions about this Privacy Statement, or any questions or suggestions, please contact our Privacy Officer.  Our Privacy Officer can be reached via email  at [email protected], by telephone at 1-855-221-6400, or by mail at 100 Benefitfocus Way, Charleston, South Carolina 29466.