Client Success Story
Benefitfocus: The Trusted Partner for Comprehensive Benefits Administration Since 2017
Results
Gave Benefitfocus an OE satisfaction score of 9 out of 10 for two years in a row, 2024 and 2025 plan years.1
1As of 9/23/25. From open enrollment surveys for 2024 and 2025 plan years.
Chose Benefitfocus for benefits administration in 2017 instead of their general HCM software provider and continue to work with Benefitfocus.
Awarded Benefitfocus 9 out of 10 Net Promoter Score (NPS) in 2024.2
2From Benefitfocus NPS survey in 2024.
Chose Benefitfocus for Their End-to-End Benefits Administration Support
In 2017, our software client was looking for a partner to help support them with benefits administration. They considered extending their relationship with their general HCM software provider but decided Benefitfocus provided a higher level of support and customization they wanted in order to manage their benefits, including such features as a contact center, billing and compliance services.
This software client has remained loyal to Benefitfocus because of our consistent support across benefits administration and employee engagement, especially with the convenient employee Mobile App. The client also values Benefitfocus’ ability to customize to their needs through such opportunities as managing a complex spousal surcharge and supporting them through multiple acquisitions.
The relationship has grown over the years, with the client adopting additional solutions such as health care data analytics to help optimize their benefits.
Solution
The software client leverages the end-to-end Benefitplace™ solution which includes benefits administration, eligibility and enrollment. Employees can easily access their benefits and enroll through the Benefitplace Mobile App. Additionally, the client’s benefits team utilizes the Benefitfocus ACA Compliance and COBRA Administration solutions to help meet their compliance needs. Health Insights is also used to assist in analyzing claims data trends and optimizing plan design.
Products Used
- Benefitplace™ (benefits admin, eligibility and enrollment)
- Mobile App for employees
- ACA Compliance
- Benefits Contact Center
- Carrier Billing
- COBRA Administration
- Health Insights (health care data analytics)
Results
The software client's benefits team was satisfied with Benefitfocus giving high ratings for annual enrollment and overall Net Promoter scores. They made the decision to continue to stay with Benefitfocus instead of switching to their HCM's benefits software module.
- Client chose Benefitfocus for benefits administration instead of their general HCM software provider and has stayed loyal to Benefitfocus for over 8 years
- Benefitfocus received 9 out of 10 on open enrollment survey for both 2024 and 2025 plan years.
- Benefitfocus received a 9 out of 10 NPS in 2024.
Related Resources
Take a test drive
Schedule a consultation with our team and see our solutions in action.
As of 09/23/25. Provided as an example only. Actual results may vary. Not a guarantee of future results or any other client experience.
The information provided does not, and is not intended to, constitute legal advice; instead, all information and content herein is provided for general informational purposes only and may not constitute the most up-to-date legal or other information. Benefitfocus does not act in a fiduciary capacity in providing products or services; any such fiduciary capacity is explicitly disclaimed.
For use by HR professionals and brokers only.
CN4843088_0927