Expanding Benefits Partnership with Benefitfocus

Our manufacturing client faced significant challenges in managing a complex benefits landscape:

• Managing Resource Costs: With 35 HR team members involved in benefits administration, the company struggled to efficiently handle the diverse needs of its workforce. The initial use of Benefitfocus was limited to the annual open enrollment process, lacking robust content and features. This manual, tool-centric approach was not sufficient for delivering a seamless and engaging benefits experience, especially as the company grew.
• Managing Multiple Vendors: The client spent considerable time and resources managing separate vendor relationships. A centralized, comprehensive platform and service solution was needed to streamline processes, reduce costs and improve employee engagement. 

We worked with the client to enhance their benefits experience, leveraging existing functionalities and freeing up HR to focus on strategic initiatives. The company now leverages the full capabilities of the Benefitplace platform, including a full-service call center, content management, and mobile app support. These enhancements have made it easier for employees to access and understand their benefits, regardless of their location or job type. For instance, the platform can capture personal information and message employees directly, ensuring that even those without corporate email addresses can stay informed.  

The relationship with Benefitfocus has been a major factor in these successes. The company’s leaders emphasize the personal and collaborative nature of our partnership, noting that the transparency and problem-solving approach of the Benefitfocus team have been invaluable. In addition, our client expanded the partnership by implementing billing and COBRA Administration. They have also consolidated vendors by adding solutions like voluntary benefits and consumer-directed health plans offered by Voya Employee Benefits (Benefitfocus is a Voya Financial company). 

The synergy between the Benefitfocus and Voya teams has contributed to the smooth implementation of these solutions and continued client success. This connection has allowed our client to move from a passive, once-a-year enrollment system to a more proactive benefits management approach. They remain committed to leveraging the full potential of the Benefitplace platform to enhance the benefits experience for all their employees.

Products and Services Used

• Benefitplace™ (Benefits admin, eligibility and enrollment)
• Mobile App
• ACA Compliance
• COBRA Administration
• Employee Contact Center
• Billing
• Consumer-Driven Accounts
• Voluntary Benefits (offered by Voya)

The partnership with Benefitfocus has yielded significant improvements for our client.  

• One-third of the company’s HR team members, who previously spent a considerable amount of time supporting benefits, have been relieved of this responsibility.  This has given them time to focus on other tasks.
• Having Benefitplace as a centralized hub has given employees a place to find benefits information throughout the year as well as during annual enrollment.
• Less time is spent on managing multiple vendors with the client’s expansion of solutions with Benefitfocus and its parent company, Voya seamlessly working together.