Benefitfocus supports the following browsers:
We support the latest version of Google Chrome (which automatically updates whenever it detects that a new version of the browser is available). We support the current and previous major releases of Firefox, Internet Explorer, and Safari on a rolling basis. Each time those vendors releases a new browser version, we begin supporting that version and stop supporting the third most recent version.
At Benefitfocus, we’re committed to developing web applications that go beyond the limits of traditional software. Our engineering teams make use of new capabilities available in modern, up-to-date browsers. That’s why we have made the decision to support only modern browsers, which also provide improved security and performance.
Virtual environments like Citrix® and VMware® may not fully support all of the functionality in the Benefitfocus Platform for all types of configurations. For the best experience, use the browsers on your local computer.
Internet Explorer 7, 8, 9 and 10 users
Internet Explorer 7 is no longer supported.
Internet Explorer 8 is no longer supported; click here for more information.
Internet Explorer 9 and 10 are no longer supported; click here for more information.
Organizations who depend on old versions of Internet Explorer need to upgrade or deploy a dual browser strategy.
Notes around Chrome, Safari and unspupported Browsers
Google Chrome and Apple Safari (Mac OSX only) should be 100% supported on any customer/employee facing application within the Benefitfocus platform. There are a few administrative applications that do not function properly with Chrome or Safari; however, we are actively working to resolve any remaining issues.
Users with unsupported browsers may find that some features do not function, or the application does not load.
Fix Internet Explorer Compatibility View Issues (for IE8-IE10)
Supported Browser Versions
Supporting on a rolling basis since 9/10/2016
Microsoft Internet Explorer: 11
Google Chrome: 52, 51, 50
Mozilla Firefox: 48, 47, 46
Apple Safari: 9, 8, 7