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Service & Support

We're a true extension of your team

How we can help

We know technology is only as good as the people behind it. When you work with Benefitfocus, you get more than great software – you get a partner committed to your success and aligning our solutions to your unique, strategic needs. 

Implementation
Implementation

We take great pride in delivering an exceptional implementation experience that starts our clients off on the right foot and sets the foundation for a fruitful partnership. Our proven, iterative approach is built on the principles of transparency, flexibility and proactive communication – so you can be confident in a successful go-live. 

Ongoing Service
Ongoing Service

Engaged from the start of implementation, your client success team is aligned to your goals and committed to delivering the service you expect, with the quality and timeliness you need​. Through a support model built for operational efficiency and consultative partnership, we make it easy for you to maximize the impact of our solutions. 

Employee Support
Employee Support

We’re there for your employees when they need us, too. Our certified benefit administrators, thoroughly trained in the particulars of your company, are available via phone, email or live chat to answer employee questions and provide guidance with accuracy and empathy.