IE11 Support for Windows 10 Users Only

Benefitfocus is committed to developing web applications that implement current industry security standards. Our engineering teams consistently make use of new capabilities using modern, up-to-date browsers in order to make our platform more secure and robust. As a result,Benefitfocus has made the decision to support only browsers that provide current industry standard security and performance for users of the BENEFITFOCUS® Platform.

Microsoft, for Windows 10 only, has introduced and enabled a new group level policy opt-in security option titled Block Untrusted Fonts in an Enterprise. The enablement of this new option for Microsoft Windows 10 impacts Internet Explorer 11 only, causing icons in the user interface of BENEFITFOCUS® Marketplace/BENEFITFOCUS eEnrollment™ not to display. The more modern Microsoft (MS) Edge browser is not impacted. You can learn more about this new opt-in feature from Microsoft here.

Benefitfocus anticipates a higher percentage use for the Windows 10 operating system this year for annual enrollment. If your enterprise is currently using Windows 10 or planning to use Windows 10 in the near future, please carefully review this remainder of this message with your security team to determine next steps for how to proceed.

Benefitfocus recommends using the Microsoft Edge browser or another browser from our supported list for the best experience.

If you are unable to do our recommended option, then, please work with your IT and security team to follow steps from Microsoft for solving Mitigation Options for the Blocking Untrusted Fonts found here: https://blogs.technet.microsoft.com/secguide/2017/06/15/dropping-the-untrusted-font-blocking-setting/.

Benefitfocus is committed to meeting the demands of our clients by making our interfaces available on a variety of hardware and software. What this means is that in most instances, the application will continue to render and function as designed, and Benefitfocus will continue to support the Benefitfocus application. However, in the event of any errors caused by the use of a Benefitfocus or licensor non-supported web browser, Benefitfocus may not be capable of remediating any errors caused by the browser. Alternatively, if your organization depends on the use of IE11 within Windows 10 and cannot upgrade to Microsoft Edge, we suggest you consider offering a dual-browser strategy, which should be easier for your IT teams to deploy. The Benefitfocus Platform supports the following alternative browser options: Google Chrome, Mozilla Firefox and Apple Safari. Please refer to https://www.benefitfocus.com/support/browsers for more information.