Benefits Administration
Benefits administration software that helps simplify enrollment and benefits management
Our software helps increase operational efficiency, while optional AI integrations can be applied to claims-based insights for simplified benefits enrollment and targeted communications.
Get a personalized walkthrough of the platform.
Solving the Problem
Why Your Benefits Administration Strategy Matters
Managing employee benefits often means balancing enrollment, communications, integrations, compliance requirements, and year-round employee support. When those experiences are disconnected, administrative work likely increases, employees may struggle to make informed decisions, and your organization may even struggle for efficiency.
Benefitfocus helps bring those pieces together in one benefits administration platform, that applies AI for overall efficiency to reduce administrative work and improve data accuracy across systems, and then in alignment with client direction to help:
- Support informed employee decisions
- Identify and address root causes of health care costs
- Simplify year-round employee benefits administration
Why Employers Choose Benefitfocus
A unique combination of software and service
Built to streamline benefits administration for administrators and employees.
Since 2000, employers have trusted Benefitfocus for benefits administration software that simplifies enrollment and ongoing administration. Our platform is built for complex benefits while providing a simplified, supported experience for administrators and employees.
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Flexible Platform
Supports complex administration, integrations, and compliance requirements.
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User-Focused Design
Creates simpler, more personalized experiences for employees and administrators.
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Data Quality & Security
Offers secure, accurate data exchange backed by HITRUST certification.
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Client-Centric Service
Provides strategic support from a team that works as an extension of yours.
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A True Benefits Hub
Creates simpler, more personalized experiences for employees and administrators.
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Seamless Integrations
Connects HCM, payroll, and third-party benefits systems in one place.
An optimal benefits experience for administrators, employees, and your organization
Offering the opportunity to simplify enrollment, reduce administrative work, and support informed benefits decisions year-round.
For Administrators
Reduce manual work, simplify enrollment tasks, and manage benefits more efficiently year-round.
For Employees
Make benefits easier to understand, compare, and use with a personalized experience that can be based on their specific health claims activity.
For Your Organization
A tool to help improve data accuracy, support requirements such as ACA Compliance, and access claims-based insights that can support identifying and addressing root causes of health care costs.
A Closer Look
What’s included in our benefits administration software
Built to support enrollment, communications, data exchange, and year-round administration that helps keep employees engaged in the benefits that support their health and wellbeing.
For Employees
- Personalized benefits portal
- Mobile-friendly access
- New hire and life event support
- Plan comparison and claims-based decision support
- Contribution management
- Dependent and beneficiary management
- Year-round access to and nudges to use their available benefits
For Administrators
- Enrollment and participation management
- Employee and dependent administration
- Communications and content management
- Reporting and claims-based insights
- Data exchange support
- Case management
- Document management
How It Works
One platform to support enrollment, administration, and year-round engagement
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Simplify Enrollment
Give employees a more guided, personalized enrollment experience that helps them understand options and make informed decisions that can be based on their own claims activity.
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Support Administration
Manage employee benefits administration more efficiently with tools for enrollment, communications, employee support, and ongoing updates.
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By the Numbers
Benefitfocus clients saw an average increase in total health benefits of only 2.4% per member per year in 2025 vs. industry average of 6%.1
Benefit Administration Software FAQs
What is benefits administration software?
Benefits administration software is a technology platform that helps automate tasks associated with benefits administration. The software can take a holistic approach, considering data insights for optimizing plans, providing tools to help employees make more informed benefits decisions and saving HR teams time by taking away the burden of administrative tasks.
How does benefits administration software work?
Benefits administration software works by providing a centralized portal for benefits access for benefits administrators as well as employees. These systems automate the process of enrolling employees, managing benefits data, communicating and educating on plan details and managing integrations with benefit carriers, payroll and other third-party providers. The software also holds strong security standards, which enables safeguards against data breaches, unauthorized access and compliance risks.
What are the benefits of a benefits administration platform?
Bringing benefits access into one centralized hub is intended to help resolve some of employers’ major pain points. Key to a benefits administration system is that it reduces manual tasks leading to time savings. It also offers tools for reporting, compliance, and cost management, functionality that helps inform an employer’s decisions around plan design, employee engagement and cost control measures. Of note, many benefits administration platforms offer integrations with HRIS, payroll, and carrier systems to automate data sharing, help ensure accurate deductions and reduce administrative errors.
How can benefits administration software improve employee engagement?
Modern benefits administration systems streamline communication between HR teams, employees and benefits providers. This then enhances the employee experience by allowing them to better connect the dots between their needs, company-sponsored benefits, health care costs and retirement savings opportunities. Additionally, this type of software often includes self-service portals, personalized plan guidance via decision support, care navigation and mobile access, empowering employees to understand, choose and use their benefits effectively.
What should employers look for in benefits administration software?
Both dedicated benefits administration companies and Human Capital Management solutions (HCMs) with benefits modules will cover the basics like initial benefits eligibility, annual enrollment and life change events. However, if you are looking for additional support and an extension of your team, you might want to consider a dedicated benefits administration company. A dedicated benefits administration company offers end-to-end support for complex tasks and compliance, employee guidance for optimal decisions and data insights to help you manage costs and optimize your benefits offerings.
Can benefits administration software integrate with payroll, HCM and HRIS systems?
Yes, benefits platforms like Benefitfocus, have experience integrating with payroll, HCM, Human Resources Information System (HRIS) and other benefits providers to deliver a more seamless experience for both employees as a benefits hub and HR teams as a single point of contact for benefits management.
What types of benefits can be managed with benefits administration software?
Benefits administration software can manage a variety of benefits including health insurance, point solutions, voluntary benefits, retirement plans, and more. Benefitfocus offers a panel of pre-vetted point solutions making it easier to add benefits. See the Benefitfocus Care Panel.
Is it possible to configure all benefits during the platform's initial setup?
Yes, our experienced team provides support for implementing all benefits (core carriers, voluntary benefits, point solutions, etc.) to ensure plan requirements are met. This includes electronic data interchange (EDI) builds, file integration and reconciliation.
Let’s Get Started
See how Benefitfocus can simplify your benefits administration
See how Benefitfocus can help you streamline enrollment, reduce administrative burden, and create a better benefits experience for your team and employees.
Get a personalized walkthrough of the platform.
*HITRUST has developed the HITRUST CSF, a certifiable security and privacy framework which incorporates information protection requirements based on input from leading organizations. HITRUST identified a subset of the HITRUST CSF requirements that an organization must meet to be HITRUST Implemented, 1-year Certified for a defined assessment scope. Benefitfocus has chosen to perform an HITRUST CSF v11.4.0 i1 validated assessment utilizing a HITRUST Authorized External Assessor Organization. The assessment is not a substitute for a comprehensive risk management program but is a critical data point in risk analysis. 1-year certification implemented March, 2025. PCI DSS Certified: Based on completion of Attestation of the Compliance (AOC) for Report on Compliance (ROC) – Service Providers. Date of Report as noted in the ROC 2024-08-22) indicating compliance with all PCI DSS requirements except those noted as Not Tested.
1Medical and prescription spend for 68 self-funded employer clients (~600 member lives) increased 2.4% from 2024 - 2025 compared to a 6% increase in total health benefit cost per employee reported in Mercer’s “National Survey of Employer-Sponsored Health Plans.”
Artificial intelligence (AI) may pose inherent risks, including but not limited to: issues with data privacy, intellectual property, consumer protection, and anti-discrimination laws; ethics and transparency concerns; information security issues; the potential for unfair bias and discrimination; quality and accuracy of inputs and outputs; technical failures and potential misuse. Users of AI-based technology and tools should take these risks into consideration prior to use of the technology.
Benefitfocus.com, Inc. and its affiliated companies (collectively, “Benefitfocus”) is making available to you the Personalized Decision Support tool offered by SAVVI Financial LLC (“SAVVI”). Benefitfocus is a Voya Financial (“Voya”) business. Voya has a financial ownership interest in SAVVI, including representation on SAVVI’s board of directors, and also maintains business relationships with SAVVI that create an incentive for Voya to promote SAVVI's products and services and for SAVVI to promote Voya's products and services. Please access and read SAVVI’s Firm Brochure, which is available at this link: https://www.savvifi.com/legal/form-adv. It contains general information about SAVVI’s business, including conflicts of interest.
The information provided does not, and is not intended to, constitute legal advice; instead, all information and content herein is provided for general informational purposes only and may not constitute the most up-to-date legal or other information. Benefitfocus does not act in a fiduciary capacity in providing products or services; any such fiduciary capacity is explicitly disclaimed.
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